Kayrros incident

Sentinel-2 data loss

Major Resolved View vendor source →

Kayrros experienced a major incident on September 3, 2024 affecting Website dashboards and Emails distribution and 1 more component, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2024, 03:08 PM UTC
Resolved
Sep 03, 2024, 04:11 PM UTC
Duration
1h 2m
Detected by Pingoru
Sep 03, 2024, 03:08 PM UTC

Affected components

Website dashboardsEmails distributionAPI

Update timeline

  1. investigating Sep 03, 2024, 03:08 PM UTC

    We are currently investigating an issue preventing release of daily IED update.

  2. identified Sep 03, 2024, 03:53 PM UTC

    We have identified the root cause of the issue and are working toward resolution or workaround.

  3. resolved Sep 03, 2024, 04:11 PM UTC

    5% of the IED asset have been forward filled with historical data due to corrupted images during Sentinel-2 acquisition.