Kayrros incident

Delay in Sentinel-2 ingestion for methane products

Minor Resolved View vendor source →

Kayrros experienced a minor incident on September 9, 2024 affecting Website dashboards, lasting 23h 6m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2024, 10:25 AM UTC
Resolved
Sep 10, 2024, 09:32 AM UTC
Duration
23h 6m
Detected by Pingoru
Sep 09, 2024, 10:25 AM UTC

Affected components

Website dashboards

Update timeline

  1. identified Sep 09, 2024, 10:25 AM UTC

    We have identified an issue slowing down Sentinel-2 imagas ingestion for methane product. We are currently working towards a correction to speed up ingestion.

  2. identified Sep 09, 2024, 01:36 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Sep 09, 2024, 05:26 PM UTC

    A fix has been implemented and we are monitoring results.

  4. monitoring Sep 10, 2024, 07:09 AM UTC

    The ingestion issue has been fixed. The system is processing the backlog. We are monitoring for further issue.

  5. resolved Sep 10, 2024, 09:32 AM UTC

    This incident has been resolved.