Kayrros incident

Delay in image processing

Major Resolved View vendor source →

Kayrros experienced a major incident on March 10, 2025 affecting API and Website dashboards and 1 more component, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Mar 10, 2025, 07:59 AM UTC
Resolved
Mar 10, 2025, 09:15 AM UTC
Duration
1h 15m
Detected by Pingoru
Mar 10, 2025, 07:59 AM UTC

Affected components

APIWebsite dashboardsWebsite dashboardsWebsite dashboardsWebsite dashboardsWebsite dashboardsWebsite dashboardsEmails distributionWebsite dashboardsWebsite dashboards

Update timeline

  1. identified Mar 10, 2025, 07:59 AM UTC

    We have identified a faulty provider update in our databases causing delay in images ingestion. We are exploring remediation.

  2. monitoring Mar 10, 2025, 08:10 AM UTC

    A fix has been implemented, we are monitoring the situation.

  3. monitoring Mar 10, 2025, 08:12 AM UTC

    You may still experience delay in applications as we are processing the history.

  4. resolved Mar 10, 2025, 09:15 AM UTC

    This incident has been resolved.