Kayako incident

Triggers page is currently failing to load

Major Resolved View vendor source →

Kayako experienced a major incident on November 15, 2024 affecting Agent portal and EU Pod and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2024, 10:36 AM UTC
Resolved
Nov 15, 2024, 11:27 AM UTC
Duration
50m
Detected by Pingoru
Nov 15, 2024, 10:36 AM UTC

Affected components

Agent portalEU PodUS Pod

Update timeline

  1. investigating Nov 15, 2024, 10:36 AM UTC

    We have been made aware of an issue where the Triggers page is not loading as expected. We are presently investigating this and will get back to you as soon as we have more information to share.

  2. investigating Nov 15, 2024, 10:38 AM UTC

    We are continuing to investigate this issue.

  3. identified Nov 15, 2024, 11:10 AM UTC

    We have identified the root cause of this issue and are currently rolling a fix to all affected customers.

  4. resolved Nov 15, 2024, 11:27 AM UTC

    A fix has been rolled out to all customers and the issue should no longer persist. If you still face any problems, please let us know so that we may assist you further.