Kaltura EU experienced a notice incident on October 4, 2020 affecting Upload Speed and Analytics and 1 more component, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Upload SpeedAnalyticsKaltura APIImportTranscodingLivePlaybackKaltura REACH (captioning service)Kaltura MediaSpace
Update timeline
- investigating Oct 04, 2020, 09:54 AM UTC
We are currently investigating a service outage affecting the platform. The outage is affecting our API servers and access to applications.
- identified Oct 04, 2020, 09:58 AM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 04, 2020, 10:09 AM UTC
We are continuing to work on a fix for this issue.
- identified Oct 04, 2020, 10:10 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 04, 2020, 10:10 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 04, 2020, 11:13 AM UTC
This incident has been resolved.