Kaltura EU incident

Analytics data timing out on long range queries

Minor Resolved View vendor source →

Kaltura EU experienced a minor incident on December 7, 2021 affecting Analytics, lasting 16h 45m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2021, 11:29 AM UTC
Resolved
Dec 08, 2021, 04:15 AM UTC
Duration
16h 45m
Detected by Pingoru
Dec 07, 2021, 11:29 AM UTC

Affected components

Analytics

Update timeline

  1. investigating Dec 07, 2021, 11:29 AM UTC

    We are currently investigating an issue with Analytics retrieval where customers are experiencing time outs and failures when querying analytics for over 30 days. Such queries cause temporary overload which may result in subsequent shorter queries failing intermittently. We are actively working on the issue and will update as soon as we have more information.

  2. monitoring Dec 07, 2021, 03:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 08, 2021, 04:15 AM UTC

    This incident has been resolved.