Kaltura EU experienced a minor incident on July 5, 2024 affecting Kaltura API and Upload Process and 1 more component, lasting 1h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Kaltura APIUpload ProcessImportTranscoding
Update timeline
- investigating Jul 05, 2024, 08:40 AM UTC
We are investigating an issue that users might experience slowness or failure while using the API, Upload, slow transcoding or Playback. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes
- investigating Jul 05, 2024, 09:24 AM UTC
We are continuing to investigate this issue.
- monitoring Jul 05, 2024, 09:55 AM UTC
The incident was resolved. We will be monitoring the service for the next hour.
- resolved Jul 05, 2024, 10:37 AM UTC
Issue resolved.