Kaltura EU experienced a major incident on July 22, 2024 affecting Kaltura API and Kaltura MediaSpace, lasting 8h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 22, 2024, 08:50 AM UTC
We are investigating an issue that users might experience slowness or failure upon access MediaSpace (KMS/KAF) or using API. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes
- investigating Jul 22, 2024, 09:08 AM UTC
We are continuing to investigate this issue.
- identified Jul 22, 2024, 09:22 AM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 22, 2024, 09:41 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 22, 2024, 09:46 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 22, 2024, 01:20 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 22, 2024, 05:13 PM UTC
This incident has been resolved.