Kallidus experienced a minor incident on July 30, 2026, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Update timeline
- postmortem Jul 31, 2026, 12:45 PM UTC
Summary Between 08:00 and 09:46 BST on 30 July 2026, HR customers using the Absence Management functionality were unable to access their Kallidus HR system. Customers not using Absence Management were unaffected. Root Cause During a scheduled maintenance window, Kallidus' cloud hosting provider performed maintenance on infrastructure supporting the Kallidus HR Absence Management databases. The maintenance activity exceeded its planned duration, resulting in the databases remaining unavailable beyond the scheduled maintenance window. Kallidus has escalated the incident with its cloud hosting provider and requested a detailed review of the maintenance overrun. This RCA will be updated should additional information become available. We apologise for the disruption caused and thank our customers for their patience while the issue was resolved.