Kalix EMR incident

Outage

Critical Resolved View vendor source →

Kalix EMR experienced a critical incident on October 24, 2018 affecting Kalix Platform and Telehealth and 1 more component, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2018, 11:09 PM UTC
Resolved
Oct 24, 2018, 11:32 PM UTC
Duration
22m
Detected by Pingoru
Oct 24, 2018, 11:09 PM UTC

Affected components

Kalix PlatformTelehealthOnline SchedulersMessagingNotifications

Update timeline

  1. investigating Oct 24, 2018, 11:09 PM UTC

    There is an unknown outage affecting Kalix. It started 15 mins ago. We are currently investigating the cause with the aim of resolving it asap.

  2. resolved Oct 24, 2018, 11:32 PM UTC

    The servers updated automatically but did not come back up properly. A manual reset resolved the issue.