Kalix EMR experienced a minor incident on January 15, 2019 affecting Kalix Platform and Telehealth and 1 more component, lasting 6h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 15, 2019, 05:57 PM UTC
There is a server spike related to the bill search functionality. Please refrain from using the reach in billing while we fix this problem.
- monitoring Jan 15, 2019, 06:24 PM UTC
We released an update to hide the billing summary on the bill page for the time being. The generation of billing summary at the top of the bill page was identified as the element that was the main cause of the spike. Customers with a large number of bills that completed a bill search, caused Kalix to load too many records at once. This resulted in the Kalix server not being about to process any other requests and affected all Kalix customers. We aim to release an update to bring back the billing summary in the next couple of weeks once a permanent fixed is released.
- resolved Jan 16, 2019, 12:42 AM UTC
This incident has been resolved.