Kalix EMR incident

Outage

Major Resolved View vendor source →

Kalix EMR experienced a major incident on July 2, 2019 affecting Kalix Platform and Telehealth and 1 more component, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2019, 02:03 PM UTC
Resolved
Jul 02, 2019, 02:22 PM UTC
Duration
18m
Detected by Pingoru
Jul 02, 2019, 02:03 PM UTC

Affected components

Kalix PlatformTelehealthOnline SchedulersMessagingNotifications

Update timeline

  1. investigating Jul 02, 2019, 02:03 PM UTC

    Kalix is currently unavailable due to a network performance issue affecting our internet proxy. They are investigating the issue and we are sure the problem will be resolved soon. We will keep you updated on the progress of this.

  2. resolved Jul 02, 2019, 02:22 PM UTC

    Our internet proxy has resolved the issue and Kalix is running as normal