Kalix EMR experienced a minor incident on July 30, 2019 affecting Kalix Platform, lasting 1h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 30, 2019, 06:34 PM UTC
We have identified a problem were some users will be logged out for no reason as they are moving through the site. Also a related problem were calendar settings are getting reset. We have identified the underlying problem which was caused by a full cache, that holds our authorization information, which is causing dropped data which causes the log out problem. Simiarly calendar settings might also be dropped in the same way. We are in the process of increasing the size of the cache so this problem should go away shortly.
- monitoring Jul 30, 2019, 06:52 PM UTC
The cache size has been increased, so all the data that needs to be saved actually can be now. The problems mentioned above should not occur anymore. We are monitoring the cache to see were it settles and make sure there are not any ongoing problems.
- resolved Jul 30, 2019, 07:43 PM UTC
The cache has settled on a level that is well within the current capacity and the problems have stopped. We are going to consider this issue resolved for now.