Kalix EMR experienced a major incident on July 17, 2020 affecting Kalix Platform and Telehealth and 1 more component, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 17, 2020, 09:33 PM UTC
Our authentication servers seem to be not responding, which means requests cannot be authenticated properly and are failing, we are currently restarting the authentication servers and hope to resolve this issue shortly.
- monitoring Jul 17, 2020, 09:41 PM UTC
The authentication servers have been reset and this seems to have fixed the issue. We are currently monitoring to see if there are any ongoing issues. Our automated systems alerted us to the problem almost immediately after the first instance of this problem, and we were able to resolve in just over 15 minutes.
- resolved Jul 17, 2020, 10:26 PM UTC
This incident has been resolved.