Kalix EMR incident

Errors when sending to gmail.com email addresses

Notice Resolved View vendor source →

Kalix EMR experienced a notice incident on December 16, 2020 affecting Messaging, lasting 8d 10h. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2020, 12:53 AM UTC
Resolved
Dec 24, 2020, 11:24 AM UTC
Duration
8d 10h
Detected by Pingoru
Dec 16, 2020, 12:53 AM UTC

Affected components

Messaging

Update timeline

  1. monitoring Dec 16, 2020, 12:53 AM UTC

    There was an email outage today that caused the following error message when trying to send to email addresses: 5.1.1 The email account that you tried to reach does not exist. This issue has been resolved by gmail, so emails should work again. However there was a secondary problem in that these errors indicate a permanent issue and caused a block in our emailing system. In which case you may also see the following error message: Not delivering to previously bounced address We have removed all of the blocks from today, but if you are still getting this error is you are trying to send an email to a gmail email address please let us know on [email protected] and we will remove the block manually.

  2. resolved Dec 24, 2020, 11:24 AM UTC

    We have not had a repeat of this issue in a number of days.