Kalix EMR experienced a minor incident on October 11, 2021 affecting Messaging, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Messaging
Update timeline
- identified Oct 11, 2021, 06:37 PM UTC
When sending a fax in Kalix, you will see an unknown error. We have identified the reason for this issue and are currently applying a fix.
- identified Oct 11, 2021, 06:38 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 11, 2021, 07:04 PM UTC
A fix has been implemented and we have completed an emergency patch to fix this issue. Fax should be working as expected. Please note this issue seems to have only affected sending faxes - receiving faxes should have been unaffected. We will monitor this issue for a time to make sure things are running smoothly.
- resolved Oct 12, 2021, 11:04 PM UTC
This incident has been resolved.