Kalix EMR experienced a minor incident on June 9, 2022 affecting Messaging, lasting 21h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jun 09, 2022, 04:00 PM UTC
Our email provider had an issue which means that Kalix emails were failing with an unknown error. It seems that these issues are not 100% resolved so emails may still be delayed when sending, but they should not error. We are monitoring at this time and will update once emails should be back to normal.
- monitoring Jun 09, 2022, 05:13 PM UTC
Delivery has caught up in our email provider, so emails should be sending promptly again. We are still monitoring in case there are any follow-up issues.
- resolved Jun 10, 2022, 01:13 PM UTC
All issues have been resolved with our provider and emails have been sending correctly. If you had any failed emails you should be able to retry them.