Kalix EMR incident

Square Credit Card Processing Degraded Performance

Minor Resolved View vendor source →

Kalix EMR experienced a minor incident on September 7, 2023 affecting Credit Card Charging, lasting 14h 20m. The incident has been resolved; the full update timeline is below.

Started
Sep 07, 2023, 09:04 PM UTC
Resolved
Sep 08, 2023, 11:25 AM UTC
Duration
14h 20m
Detected by Pingoru
Sep 07, 2023, 09:04 PM UTC

Affected components

Credit Card Charging

Update timeline

  1. identified Sep 07, 2023, 09:04 PM UTC

    There is currently a disruption with one of the data centers used by Square credit card processing, which is affecting its services. To get more information about this issue, kindly refer to their status page at https://www.issquareup.com. It is important to note that Square is not affiliated with Kalix, and therefore we do not have any control over resolving this problem.

  2. monitoring Sep 08, 2023, 11:13 AM UTC

    Square's engineering team implemented a fix and services are beginning to recover and regain functionality. https://au.issquareup.com/

  3. resolved Sep 08, 2023, 11:25 AM UTC

    Square's engineering team implemented a fix approximately 2 hours ago, and just now (07:19 AM EST), report services are in recovery and regaining functionality. Square's status page continues to show degraded performance, but credit card processing via Square should be operational. https://www.issquareup.com/