Kalix EMR experienced a major incident on April 12, 2024 affecting Kalix Platform and Telehealth and 1 more component, lasting 2h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 12, 2024, 03:33 PM UTC
One of our servers is sick, which means that our other servers are being somewhat overloaded as the morning traffic picks up. We are currently replacing the server which should be available soon.
- monitoring Apr 12, 2024, 03:47 PM UTC
The server has been replaced and Kalix should be operating at full capacity. One problem with the sick server was that it was preventing the automatic increase in the number of servers based on load - now that this has been fixed, Kalix should be scaling as expected now based on traffic. We will be monitoring this issue and will update if there are any follow-up issues.
- resolved Apr 12, 2024, 05:47 PM UTC
This incident has been resolved.