Kalix EMR experienced a minor incident on July 18, 2024 affecting Kalix Platform, lasting 10h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 18, 2024, 09:00 PM UTC
The Fullscript integration is currently unavailable. Customers' Fullscript accounts for Kalix are disconnecting and will not connect again, so the functionality is not currently usable. The issue is on the Fullscript side, and they are currently investigating the cause.
- investigating Jul 18, 2024, 09:02 PM UTC
We are continuing to investigate this issue.
- resolved Jul 19, 2024, 07:44 AM UTC
This incident has been resolved on Fullscript's side, and the Fullscript integration can be used again. The underlying cause of the issue is that Kalix's servers were blocked by IP addresses, even though we have previously provided our IP addresses, and they have not changed. Due to the nature of the blocking, it looked like the Fullscript authentication was dropped from Kalix's perspective, so this would have caused the Fullscript accounts to be disconnected in Kalix in response. Fullscript accounts will need to be reconnected on the 'My Organization' -> 'Account Settings' -> 'Integrations' page. If individual clinicians had Fullscript connected, it can be reconnected against the 'My Organization' -> 'My Details' -> 'Integrations' page.