Kaleyra incident

Observing Call connectivity issue from Gujarat (Ahemadabad) - series(79491XXXXX)

Critical Resolved View vendor source →

Kaleyra experienced a critical incident on January 28, 2025 affecting Gujarat and Gujarat, lasting 2h 26m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2025, 07:20 AM UTC
Resolved
Jan 28, 2025, 09:47 AM UTC
Duration
2h 26m
Detected by Pingoru
Jan 28, 2025, 07:20 AM UTC

Affected components

GujaratGujarat

Update timeline

  1. investigating Jan 28, 2025, 07:14 AM UTC

    Observing Call connectivity issue from Gurarat (Ahemadabad) - series(79491XXXXX) Working with the operator team to resolve the same. Will keep you posted as soon as we have an update.

  2. identified Jan 29, 2025, 05:03 AM UTC

    Operator confirmed there was fiber cut in Airtel CEN Network, ETA is 4.30 PM IST

  3. resolved Jan 29, 2025, 05:07 AM UTC

    Fiber Cut Restored and working fine.