Kaleido Outage History
Kaleido is up right nowPingoru has recorded 25 incidents for Kaleido: 1 in the last 12 months and 1 in the last 90 days.
Incidents, newest first
Major September 7, 2026 Elevated errors on background removal 3h 16m Website and Android App, Image Processing API
Started Sep 07, 2026, 08:08 AM UTC· resolved Sep 07, 2026, 11:25 AM UTC
- investigating Sep 07, 2026, 08:08 AM UTC
We're investigating elevated error rates and slower response times on the background removal API. This is due to reduced GPU processing capacity. Some requests may fail or take longer than usual. We'll update once we have more information.
- identified Sep 07, 2026, 09:09 AM UTC
We've identified the cause as a shortage of GPU processing capacity for background removal. We're bringing additional capacity online from alternative sources. Some requests may still fail or run slowly until that's done.
- monitoring Sep 07, 2026, 10:23 AM UTC
GPU capacity is coming back online and response times are decreasing. Recovery is gradual, so you may still see occasional failures or slower responses over the next while. We're monitoring closely and will confirm once things are fully back to normal.
- resolved Sep 07, 2026, 11:25 AM UTC
Background removal is fully operational. The backlog has cleared and processing times are back to normal. The cause was a shortage of GPU capacity that stopped us scaling up to meet demand. We've since restored capacity and are making changes to reduce the chance of it happening again. Thanks for your patience.