Kaleido experienced a minor incident on April 14, 2021 affecting Website and Android App and Image Processing API, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
Website and Android AppImage Processing API
Update timeline
- investigating Apr 14, 2021, 04:52 PM UTC
We are currently investigating the issue
- identified Apr 14, 2021, 05:02 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 14, 2021, 05:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 14, 2021, 05:24 PM UTC
Due to a technical error users of the remove.bg API and website upload have been experiencing elevated processing times and error rates today between 18:36 and 19:08 CEST. The issue has been resolved and all services have returned to their normal state again as we continue to monitor the situation.