Kaleido experienced a minor incident on April 15, 2021 affecting Website and Android App and Image Processing API, lasting 23m. The incident has been resolved; the full update timeline is below.
Affected components
Website and Android AppImage Processing API
Update timeline
- investigating Apr 15, 2021, 12:33 PM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- identified Apr 15, 2021, 12:38 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 15, 2021, 12:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 15, 2021, 12:57 PM UTC
Due to a technical error, users of the remove.bg API and website upload have been experiencing elevated processing times and error rates today between 14:30 and 14:55 CEST. The issue has been resolved and all services have returned to their normal state again.