Kaleido incident

Elevated error rate

Major Resolved View vendor source →

Kaleido experienced a major incident on May 12, 2021 affecting Website and Android App and Image Processing API, lasting 6h 7m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2021, 09:51 AM UTC
Resolved
May 12, 2021, 03:58 PM UTC
Duration
6h 7m
Detected by Pingoru
May 12, 2021, 09:51 AM UTC

Affected components

Website and Android AppImage Processing API

Update timeline

  1. investigating May 12, 2021, 09:51 AM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. investigating May 12, 2021, 09:51 AM UTC

    We are continuing to investigate this issue.

  3. identified May 12, 2021, 10:22 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 12, 2021, 10:46 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring May 12, 2021, 11:15 AM UTC

    We are continuing to monitor for any further issues.

  6. monitoring May 12, 2021, 11:34 AM UTC

    We are continuing to monitor for any further issues.

  7. resolved May 12, 2021, 03:58 PM UTC

    This incident has been resolved.