Kaleido incident
Designify Image Processing APIs not operational
Kaleido experienced a major incident on February 2, 2023 affecting Website and Image Processing API, lasting 1h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 02, 2023, 02:40 PM UTC
We are currently investigating an issue in our Image Processing APIs. Web and API are affected. We will share updates as we have.
- identified Feb 02, 2023, 03:01 PM UTC
We identified the issue and rolling out a fix. APIs and Website should be back to operational state soon.
- monitoring Feb 02, 2023, 03:42 PM UTC
We just finished the rollout of the fix. API and Website are now operational again, and we are closely monitoring them.
- resolved Feb 02, 2023, 04:32 PM UTC
After closely monitoring our systems we are confident that they are back in an operational state. The incident was caused by a misconfiguration in our infrastructure, which prevented the services that deliver our API to properly communicate with our edge services. As soon as we identified the issue we rolled out the fix in our infrastructure and restored our services to operational state. We will review our processes and tools to make sure that similar incidents will not happen in the future, as we are committed to provide a fully reliable service to our users.