Kaleido incident

Upstream DNS connectivity errors

Major Resolved View vendor source →

Kaleido experienced a major incident on July 17, 2020 affecting Website and Android App and Login, Account Creation and Management and 1 more component, lasting 1h 53m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2020, 09:29 PM UTC
Resolved
Jul 17, 2020, 11:22 PM UTC
Duration
1h 53m
Detected by Pingoru
Jul 17, 2020, 09:29 PM UTC

Affected components

Website and Android AppLogin, Account Creation and ManagementImage Processing API

Update timeline

  1. investigating Jul 17, 2020, 09:29 PM UTC

    We are currently investigating DNS connectivity errors related to an upstream infrastructure provider, impacting the availability of our services.

  2. monitoring Jul 17, 2020, 09:50 PM UTC

    A DNS resolution problem has been confirmed by our upstream infrastructure provider. While their investigation is still ongoing, our monitoring indicates a resolution of the issue. We are monitoring further results.

  3. resolved Jul 17, 2020, 11:22 PM UTC

    This incident has been resolved.