error message to appear when attempting to access Let's Talk and Engage

Update timeline

1. resolved Jan 18, 2023, 06:45 PM UTC

   Type: Incident Duration: 21 hours and 27 minutes Affected Components: Engage Platform, Onflo Platform Jan 18, 18:45:18 GMT+0 - Investigating - We are continuing to monitor until full performance is established. Jan 18, 18:45:18 GMT+0 - Identified - We are continuing to monitor until full performance is established. Jan 18, 21:35:37 GMT+0 - Monitoring - Our team has identified the issue and deployed a fix. If you are still having issues please log out and close out your browser and log back in. If you continue to experience issues, please contact our support team at 703-542-9601. We appreciate your patience and understanding. Jan 19, 16:12:18 GMT+0 - Resolved - On Wednesday, January 18, 2023, between 1:39 PM EST and 4:35 PM EST K12 Insight customers may have been unable to access or experienced degraded performance on our Let’s Talk and Engage platforms. We understand that you rely on the availability and performance of our platforms to serve your community. Please also know the quality of your customer experience is of utmost importance to us. Below you will find the root cause of the interruption. We will update our operating procedures to prevent this issue from recurring in the future, and do not anticipate further problems. We are sorry for any frustration and inconvenience this may have caused you and your community. The root cause of the service interruption was due to a server that was taking more time to create user sessions and as a result sessions were being timed out for some users. The issue has been addressed and all platforms are operational.