K12 Insight experienced a major incident on December 4, 2023, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Dec 04, 2023, 04:00 PM UTC
Type: Incident Duration: 3 hours and 32 minutes Affected Components: Onflo Platform, Email, Admin App (Mobile), Customer App (Mobile), Ticket Submission, Phone and SMS, Chatbot Dec 4, 19:32:42 GMT+0 - Resolved - The issue is now resolved. All functions are fully operational at this time. Thank you for your patience. Dec 4, 16:39:00 GMT+0 - Identified - We are currently deploying a fix for this issue - the next update will be when this fix is complete. Dec 4, 16:00:19 GMT+0 - Identified - We’re experiencing a partial outage affecting tabs loading on Let's Talk. Our team is currently working to restore complete access. We apologize for any inconvenience. Customers may be unable to load the tab when accessing your website. Additionally, some users may experience slow load times when logging into the platform. The next update is in 30 minutes.