K12 Insight experienced a minor incident on August 12, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Aug 12, 2024, 07:00 PM UTC
Type: Incident Duration: 2 days, 18 hours and 46 minutes Affected Components: Onflo Platform, Email, Admin App (Mobile), Customer App (Mobile), Ticket Submission, Phone and SMS, Chatbot Aug 12, 22:33:08 GMT+0 - Resolved - Our team has identified the issue and deployed a fix. We are continuing to monitor the systems to ensure all issues are resolved. Aug 12, 19:00:00 GMT+0 - Identified - We are currently experiencing slowness in with Let's Talk. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. Users accessing and responding to dialogues, and Customers submitting dialogues may be affected. Next update in 20 minutes. Aug 13, 12:00:00 GMT+0 - Identified - Some changes were made to address slowness reported on 8/12/2024, but we are continuing to receive reports of slowness in Let's Talk today, 8/13/2024\. Our team is actively working to restore normal performance levels. We apologize for any inconvenience. Let's Talk! users and customers submitting dialogues may be affected. We will provide our next update in an hour. Aug 13, 20:34:13 GMT+0 - Identified - We have deployed several changes and our team is actively working to restore normal performance levels. Let's Talk! users, particularly those taking live calls, and customers submitting dialogues may be affected. Activities such as viewing the dashboard and performing bulk edits should be avoided until slowness is resolved. We apologize for any inconvenience - we know this is a critical time of the year for our partners. Aug 13, 16:03:47 GMT+0 - Identified - We continue to receive reports of slowness in the Let's Talk! platform. Our team is actively working to restore normal performance levels. Let's Talk! users and customers submitting dialogues may be affected. Some users are reporting that they are not able to reply to select dialogues. Activities such as viewing the dashboard and performing bulk edits should be avoided until slowness is resolved. We apologize for any inconvenience. We will provide our next update in an hour. Aug 14, 09:00:00 GMT+0 - Monitoring - Our team has communicated that all systems have been restored. While our internal tests have shown promising results, the ultimate validation will come from your use of the platform. We encourage you to log in and resume normal activity in the system. We will continue to monitor throughout the morning and the rest of the day. Aug 15, 13:45:33 GMT+0 - Resolved - The issue is now resolved. All functions are fully operational at this time. Thank you for your patience.