K12 Insight incident

Identified: Outlook Users - Issue with Activation and Password Reset Emails

Minor Resolved View vendor source →

K12 Insight experienced a minor incident on October 28, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2024, 04:54 PM UTC
Resolved
Oct 28, 2024, 04:54 PM UTC
Duration
—
Detected by Pingoru
Oct 28, 2024, 04:54 PM UTC

Update timeline

  1. resolved Oct 28, 2024, 04:54 PM UTC

    Type: Incident Duration: 20 hours and 19 minutes Affected Components: Onflo Platform Oct 28, 16:54:52 GMT+0 - Identified - Outlook users who are not using the latest version are experiencing issues with activation emails and password reset emails. Our team has identified the root cause and is working to deploy a fix. As a workaround, please either access the browser-based version of Outlook or update your desktop version. Next update on October 29\. Oct 29, 13:13:43 GMT+0 - Resolved - The issue is now resolved. For impacted users - those attempting to activate their account or reset their password and using a previous version of Microsoft Outlook - a new activation email or password reset email will need to be sent. We apologize for any inconvenience.