K12 Insight incident

Identified: Partial Outage (Twilio - Inbound & Outbound Calling)

Major Resolved View vendor source →

K12 Insight experienced a major incident on April 22, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2024, 04:03 PM UTC
Resolved
Apr 22, 2024, 04:03 PM UTC
Duration
—
Detected by Pingoru
Apr 22, 2024, 04:03 PM UTC

Update timeline

  1. resolved Apr 22, 2024, 04:03 PM UTC

    Type: Incident Duration: 1 hour and 56 minutes Affected Components: Phone and SMS Apr 22, 16:03:00 GMT+0 - Identified - As of 11 a.m. EDT, our third-party Telephony provider, Twilio, reported a partial outage affecting some inbound and outbound calls. Twilio is aware of the issue and working actively to resolve it. Our team is actively monitoring this issue. Any accounts receiving or placing live phone calls may be affected. We will provide updates as they become available. Twilio will continue to post updates on their status page: Apr 22, 16:37:15 GMT+0 - Monitoring - As of 12:30 p.m. EDT, Twilio posted the following update: _Currently, our baseline call functionality has been restored and is operating normally. Users should experience no issues with standard voice calls. We are also fully recovered on both inbound and outbound Flex calls. Our team is working diligently to resolve any residual issues to minimize any disruption to our users._ The K12 Insight team continues to monitor this issue. Apr 22, 17:58:39 GMT+0 - Resolved - The K12 Insight team has performed thorough testing and confirmed that all Twilio issues are resolved for our customers.