Justworks incident

We are experiencing an issue with our phone support services

Minor Resolved View vendor source →

Justworks experienced a minor incident on October 20, 2025 affecting 24/7 Support, lasting 21h 44m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 02:30 PM UTC
Resolved
Oct 21, 2025, 12:14 PM UTC
Duration
21h 44m
Detected by Pingoru
Oct 20, 2025, 02:30 PM UTC

Affected components

24/7 Support

Update timeline

  1. identified Oct 20, 2025, 02:30 PM UTC

    We are currently investigating an issue with our phone provider and customers are unable to reach us by phone. We encourage customers to contact us via email ([email protected]) or via the Chatbot on our site for any immediate assistance.

  2. monitoring Oct 20, 2025, 03:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 21, 2025, 12:14 PM UTC

    This incident has been resolved.