Justuno incident

We are experiencing a site wide outage and have begun investigating.

Critical Resolved View vendor source →

Justuno experienced a critical incident on July 18, 2019 affecting Management Portal and Profile Platform and 1 more component, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2019, 03:24 AM UTC
Resolved
Jul 18, 2019, 03:42 AM UTC
Duration
18m
Detected by Pingoru
Jul 18, 2019, 03:24 AM UTC

Affected components

Management PortalProfile PlatformEcommerce App Store APIEcommerce App Store API (other)Embedded Widget ServerAnalytics

Update timeline

  1. investigating Jul 18, 2019, 03:24 AM UTC

    We are currently investigating this issue.

  2. resolved Jul 18, 2019, 03:42 AM UTC

    This incident has been resolved.

  3. postmortem Jul 18, 2019, 03:44 AM UTC

    One of our critical databases hung on an update and was forced to drop and reconnect to the cluster causing a temporary outage. All nodes are back online and there has been no data loss.