Justuno experienced a major incident on July 2, 2019 affecting www.justuno.com and Management Portal and 1 more component, lasting 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 02, 2019, 03:13 PM UTC
An issue with Cloudflare caused the Justuno website and all related services to be unavailable for approximately 22 mins from 2019-07-02 8:45 CDT to 2019-07-02 9:07 CDT. Cloudflare has now resolved this issue but other providers continue to have lingering issues. This meant that Justuno accounts that were installed via Shopify were still unable to use the Justuno admin for an additional 10-15 minutes after Cloudflare recovered. This issue is now resolved but we are working on a fix to make sure this issue does not occur again in the future by better decoupling our infrastructure from third parties. At this time everything should be functioning normally but we will continue to monitor the situation. Please be aware that Justuno analytics will show minimal or no data during the outage and that it will not be possible to recover this data. Thank you for your patience and understanding.
- resolved Jul 02, 2019, 03:18 PM UTC
This incident has been resolved.