Juspay experienced a minor incident on May 27, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved May 27, 2026, 05:20 AM UTC
Type: Incident Duration: 2 minutes Affected Components: SDK, API, Payment Page May 27, 05:20:00 GMT+0 - Investigating - We are currently investigating this incident. May 27, 05:22:00 GMT+0 - Resolved - The issue was caused by an automated failover that occurred in our KV infrastructure hosted on AWS, which led to temporary increase in 5XX errors. The system detected an issue with primary nodes and automatically promoted replicas to maintain service continuity. The failover completed automatically, and all systems recovered without manual intervention.