Judy Security incident

Investigating an issue where some users are unable to log into the Password Manager

Minor Resolved View vendor source →

Judy Security experienced a minor incident on May 21, 2021 affecting Password Manager, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2021, 02:52 PM UTC
Resolved
May 21, 2021, 04:01 PM UTC
Duration
1h 8m
Detected by Pingoru
May 21, 2021, 02:52 PM UTC

Affected components

Password Manager

Update timeline

  1. investigating May 21, 2021, 02:52 PM UTC

    Investigating an issue with the password manager as some users have reported they are unable to log in.

  2. identified May 21, 2021, 03:06 PM UTC

    The problem has been identified. Production team is working to resolve.

  3. monitoring May 21, 2021, 03:24 PM UTC

    Resolution has been applied. Monitoring

  4. resolved May 21, 2021, 04:01 PM UTC

    Password manager login issues have been resolved.