Judy Security experienced a critical incident on September 23, 2021 affecting Password Manager and Anti-Phishing and 1 more component, lasting 3h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2021, 12:37 PM UTC
Our production system is not responding. The production team is investigating and will update shortly. The password manager is not allowing users to log in
- identified Sep 23, 2021, 12:51 PM UTC
The cause of the outage has been identified. We are working to restore services.
- identified Sep 23, 2021, 01:18 PM UTC
Our production team is working with AWS to resolve the issue.
- identified Sep 23, 2021, 02:21 PM UTC
Still seeing a degradation of services and working to restore
- identified Sep 23, 2021, 03:22 PM UTC
Production team continues with restoration services
- monitoring Sep 23, 2021, 04:21 PM UTC
Service has been restored. Monitoring.
- monitoring Sep 23, 2021, 04:32 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 23, 2021, 04:33 PM UTC
We have resolved the issue with AWS and our services are back online and you will be able to log back in.