Judy Security experienced a notice incident on October 28, 2024 affecting Anti-Phishing, lasting 3h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 28, 2024, 04:10 PM UTC
We want to inform you about a current situation that may affect your service experience. DNSFilter services are 100% available, however, one of our Internet Exchange (IX) providers in the DC region is experiencing an outage. As a result, some network traffic is being rerouted through our servers in Chicago and NYC. This unexpected shift in traffic may lead to an increase in latency as these servers handle the additional load. Please know that our technical teams are working diligently with the IX provider to resolve the issue as quickly as possible. We are committed to maintaining the performance and reliability of our network services and will keep you updated as we work through this challenge. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any further questions or need assistance, please don't hesitate to reach out to our support team. Thank you for trusting us with your service needs.
- investigating Oct 28, 2024, 04:27 PM UTC
We are continuing to investigate this issue.
- investigating Oct 28, 2024, 07:13 PM UTC
We are continuing to investigate this issue.
- resolved Oct 28, 2024, 07:13 PM UTC
This incident has been resolved.