Jottacloud Public incident

Authentication service interruption

Major Resolved View vendor source →

Jottacloud Public experienced a major incident on October 28, 2021 affecting Websites, lasting 3h 35m. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2021, 08:53 AM UTC
Resolved
Oct 28, 2021, 12:29 PM UTC
Duration
3h 35m
Detected by Pingoru
Oct 28, 2021, 08:53 AM UTC

Affected components

Websites

Update timeline

  1. investigating Oct 28, 2021, 08:53 AM UTC

    We are experiencing problems with our authentication platform

  2. identified Oct 28, 2021, 08:59 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 28, 2021, 09:06 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 28, 2021, 12:29 PM UTC

    This incident has been resolved.