Jottacloud Public incident

Authentication service interruption

Major Resolved View vendor source →

Jottacloud Public experienced a major incident on November 9, 2021 affecting Websites, lasting 4h 31m. The incident has been resolved; the full update timeline is below.

Started
Nov 09, 2021, 12:37 PM UTC
Resolved
Nov 09, 2021, 05:09 PM UTC
Duration
4h 31m
Detected by Pingoru
Nov 09, 2021, 12:37 PM UTC

Affected components

Websites

Update timeline

  1. investigating Nov 09, 2021, 12:37 PM UTC

    We are experiencing problems with our authentication platform

  2. identified Nov 09, 2021, 12:37 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 09, 2021, 12:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 09, 2021, 05:09 PM UTC

    This incident has been resolved.