Jottacloud Public incident

Slow photo import

Minor Resolved View vendor source →

Jottacloud Public experienced a minor incident on December 14, 2021 affecting Websites and Desktop application and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Dec 14, 2021, 10:17 AM UTC
Resolved
Dec 15, 2021, 11:05 AM UTC
Duration
1d
Detected by Pingoru
Dec 14, 2021, 10:17 AM UTC

Affected components

WebsitesDesktop applicationAPI

Update timeline

  1. investigating Dec 14, 2021, 10:17 AM UTC

    Slow photo import: We are experiencing slow processing of photo import and thumb generation, we are investigating the issue

  2. identified Dec 14, 2021, 10:28 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 14, 2021, 04:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 15, 2021, 11:05 AM UTC

    This incident has been resolved.