Jottacloud Public incident

Authentication service interruption

Major Resolved View vendor source →

Jottacloud Public experienced a major incident on December 21, 2021 affecting Websites and Desktop application and 1 more component, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Dec 21, 2021, 08:31 AM UTC
Resolved
Dec 21, 2021, 09:53 AM UTC
Duration
1h 22m
Detected by Pingoru
Dec 21, 2021, 08:31 AM UTC

Affected components

WebsitesDesktop applicationAPI

Update timeline

  1. identified Dec 21, 2021, 08:31 AM UTC

    We are experiencing problems with our authentication platform

  2. identified Dec 21, 2021, 08:32 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Dec 21, 2021, 08:46 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 21, 2021, 09:53 AM UTC

    This incident has been resolved.