Jottacloud Public incident

database crash

Critical Resolved View vendor source →

Jottacloud Public experienced a critical incident on January 7, 2022 affecting Websites and Desktop application and 1 more component, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Jan 07, 2022, 06:27 PM UTC
Resolved
Jan 07, 2022, 06:48 PM UTC
Duration
21m
Detected by Pingoru
Jan 07, 2022, 06:27 PM UTC

Affected components

WebsitesDesktop applicationAPI

Update timeline

  1. investigating Jan 07, 2022, 06:27 PM UTC

    Problems with a database is causing problems

  2. identified Jan 07, 2022, 06:32 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 07, 2022, 06:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 07, 2022, 06:48 PM UTC

    This incident has been resolved.