Jottacloud Public incident

Authentication platform instability

Critical Resolved View vendor source →

Jottacloud Public experienced a critical incident on July 25, 2022 affecting Websites and Desktop application and 1 more component, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2022, 05:14 PM UTC
Resolved
Jul 25, 2022, 05:43 PM UTC
Duration
29m
Detected by Pingoru
Jul 25, 2022, 05:14 PM UTC

Affected components

WebsitesDesktop applicationAPI

Update timeline

  1. investigating Jul 25, 2022, 05:14 PM UTC

    Out authentication platform is currently experiencing instability. We are investigating the issue

  2. identified Jul 25, 2022, 05:17 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 25, 2022, 05:25 PM UTC

    Most of the authentication platform should now be operational. Monitoring the situation. Some applications may still experience issues

  4. resolved Jul 25, 2022, 05:43 PM UTC

    Authentication issues resolved