Jottacloud Public incident

Video playback in the web application might fail to load

Minor Resolved View vendor source →

Jottacloud Public experienced a minor incident on February 20, 2023 affecting Websites, lasting 11h 53m. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2023, 12:15 AM UTC
Resolved
Feb 20, 2023, 12:09 PM UTC
Duration
11h 53m
Detected by Pingoru
Feb 20, 2023, 12:15 AM UTC

Affected components

Websites

Update timeline

  1. investigating Feb 20, 2023, 12:15 AM UTC

    We have discovered an issue where some playback of videos through the web application might fail to load. We are currently investigating to find the root cause of the issue.

  2. monitoring Feb 20, 2023, 11:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Feb 20, 2023, 11:01 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 20, 2023, 12:09 PM UTC

    This incident has been resolved.