Jottacloud Public incident

Database failure

Critical Resolved View vendor source →

Jottacloud Public experienced a critical incident on September 26, 2024 affecting Websites and Desktop application and 1 more component, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2024, 08:39 AM UTC
Resolved
Sep 26, 2024, 09:10 AM UTC
Duration
31m
Detected by Pingoru
Sep 26, 2024, 08:39 AM UTC

Affected components

WebsitesDesktop applicationAPIAuthentication platform

Update timeline

  1. investigating Sep 26, 2024, 08:39 AM UTC

    We are currently investigating this issue.

  2. monitoring Sep 26, 2024, 08:47 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 26, 2024, 09:10 AM UTC

    This incident has been resolved.