Jottacloud Public incident

Issues with 2FA over SMS outside nordic countries

Minor Resolved View vendor source →

Jottacloud Public experienced a minor incident on April 25, 2025 affecting Authentication platform, lasting 3h 33m. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2025, 04:03 PM UTC
Resolved
Apr 25, 2025, 07:37 PM UTC
Duration
3h 33m
Detected by Pingoru
Apr 25, 2025, 04:03 PM UTC

Affected components

Authentication platform

Update timeline

  1. identified Apr 25, 2025, 04:03 PM UTC

    We currently experience issues with sending out 2FA SMS to countries outside of the Nordics. We are working to resolve the issue as fast as possible. Should you be affected and not be able to log in please try again later or reach out to our support for options. We apologize for the inconvenience.

  2. resolved Apr 25, 2025, 07:37 PM UTC

    2FA SMS delivery should now be in operation for all countries. If you experience any issues, please contact our support.