JotForm experienced a major incident on August 17, 2022, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Aug 18, 2022, 11:56 AM UTC
We had an unplanned outage on Jotform from 10:00 AM to 10:30 AM (PDT), which blocked most of our users from accessing the service. During a planned maintenance, we encountered database connectivity problems, which our team immediately fixed. Services affected by this problem include Jotform Global, Jotform API, Jotform Europe, and HIPAA. Corrective actions: Due to the increased load on our databases, we have to close traffic to restore. Preventive actions: We will take preventive measures to notice the overload of the database due to maintenance before deployment.