Join.me incident

GoTo Connect - Multiple notifications of inbound calls in APAC

Major Resolved View vendor source →

Join.me experienced a major incident on July 24, 2025 affecting VoIP Calls - Deskphones and VoIP Calls - GoTo Connect Web and 1 more component, lasting 3h 31m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2025, 01:39 AM UTC
Resolved
Jul 24, 2025, 05:10 AM UTC
Duration
3h 31m
Detected by Pingoru
Jul 24, 2025, 01:39 AM UTC

Affected components

VoIP Calls - DeskphonesVoIP Calls - GoTo Connect WebVoIP Calls - GoTo Connect MobilePSTN Calls - Inbound

Update timeline

  1. investigating Jul 24, 2025, 01:39 AM UTC

    We are actively investigating reports that some GoTo Connect customers may be experiencing multiple notifications when receiving inbound calls in the GoTo Connect app. Investigation so far shows that the issue is limited to the APAC region. Our engineers are working to identify the issue and will provide another update shortly.

  2. identified Jul 24, 2025, 02:05 AM UTC

    Our engineers have identified the issue and are now actively working towards a resolution with a PSTN partner. We will provide another update shortly.

  3. identified Jul 24, 2025, 03:00 AM UTC

    Our engineers keep working with the PSTN peer toward a resolution. We will provide another update shortly.

  4. identified Jul 24, 2025, 04:16 AM UTC

    Our engineers keep working with the PSTN peer toward a resolution. We will provide another update shortly.

  5. monitoring Jul 24, 2025, 04:28 AM UTC

    Our engineers have corrected the issue, and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  6. resolved Jul 24, 2025, 05:10 AM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.